Privacy Policy

FH Roofing Services Ltd (“we”, “us”, “our”) is a roofing company based in King’s Lynn, Norfolk, serving Norfolk and Cambridgeshire. We are the “data controller” of the personal information described in this policy, which means we are responsible for deciding how it is used.

Registered office: St Ann’s House, 18 Ann’s Street, King’s Lynn, Norfolk PE30 1LT

If you have any questions about this policy or how we handle your information, you can reach us at:

• Phone: 07956 322295
• Email: fhroofingservices@gmail.com
• Post: St Ann’s House, 18 Ann’s Street, King’s Lynn, Norfolk PE30 1LT

• Enquiry and quote form details. When you contact us through our website — including our quote request form — we collect the details you provide, such as your name, phone number, email address and the message or job details you send us.
• Facebook and Instagram lead forms. If you submit an enquiry through one of our lead forms on Facebook or Instagram, we receive the details you choose to submit there (such as your name, email address and phone number) so we can respond to your enquiry.
• Website usage data. Like most websites, we use cookies and similar technologies to understand how visitors use our site. See the Cookies & the Meta Pixel section below for details.

• To respond to your enquiries and provide you with quotes for roofing work.
• To contact you about jobs you have asked us to quote for or carry out.
• To measure and improve our advertising — for example, to understand whether our ads lead to genuine enquiries — so we can spend our marketing budget sensibly.
• To keep proper business records where required.

We rely on your consent for advertising cookies (see below), and on our legitimate interests in responding to enquiries and running our business for the rest.

We use the Meta (Facebook) Pixel on this website to measure the performance of our advertising on Facebook and Instagram. The pixel allows Meta to see that someone who clicked one of our ads later visited or enquired through our website.

The pixel only runs after you accept cookies via the cookie banner shown on your first visit. If you decline, the pixel stays blocked and no advertising cookies are set. You can change your mind at any time by clearing your browser storage for this site and choosing again.

We share limited data with Meta Platforms (the company behind Facebook and Instagram) for advertising measurement, as described above. We don’t sell your personal data, and we don’t share it with anyone else except where we are legally required to — for example, by a court or regulator — or with professional advisers where strictly necessary.

We keep enquiry and quote details only for as long as needed to deal with your enquiry, provide quotes and keep reasonable business records. Where the law requires us to keep information for longer (for example, tax or accounting records), we keep it only for that required period.

You have the right to:

• Ask for a copy of the personal information we hold about you (access).
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal information.
• Object to us using your information for marketing, or ask us to restrict how we use it.

To exercise any of these rights, email us at fhroofingservices@gmail.com or write to us at the address above. We will respond within one month.

If you are unhappy with how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. The date at the top of this page shows when it was last updated.